Shipping Policy

Thank you for shopping with Nevosk.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location and the product ordered.

Typical delivery times are:

• South Africa: 5–15 business days

• International Orders: 7–25 business days

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including customs delays, weather conditions, carrier disruptions, or peak shipping periods.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email so you can monitor your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided during checkout.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our support team. We will work with the shipping carrier to investigate the issue and assist where possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging so we can help resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

By placing an order with Nevosk, you agree to this Shipping Policy.