Refund policy
Return & Refund Policy
At Nevosk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging.
-
Proof of purchase or order confirmation may be required.
Returns requested after the 30-day period will not be accepted.
Refunds
Customers may request a refund within 30 days of receiving their order.
Once we receive and inspect the returned item, we will notify you of the status of your refund request.
If approved, your refund will be processed and issued to your original payment method within a reasonable timeframe, depending on your payment provider.
Non-Refundable Items
Refunds may not be granted for:
-
Items that have been used, damaged, or altered by the customer.
-
Items returned after the 30-day return period.
-
Products not in their original condition or packaging.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos of the issue so we can resolve it promptly.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our customer support team.
By making a purchase from our store, you agree to the terms outlined in this policy.